Customer feedback
Cotts Farm constantly strives to provide clients with the best possible service and most up to date treatments available.
To help us continue to evolve and improve please take the time to fill in our customer feedback form. All comments are treated anonymously unless advised otherwise.
If you wish to receive a personal response to a specific incident please include the actual details and date in the appropriate comments box, as well as details of how you wish to be contacted.
Cotts Farm will endeavour to respond within 14 days to all specific requests.
Go to Customer Feedback Form
Recent comments we have received can be found on our Home Page - further feedback is below:
“Having visited many equine vet hospitals as part of a transport business, I was refreshed to find a team that listened, were non patronizing, knowledgeable and friendly, but also to the point. Many hospitals seem to hide things and are the complete opposite. It was also refreshing to see staff who were positive about their handling of horses and not wishy-washy and quick to grab a gadget or a jab, these methods often give short term effect but often lead to longer term problems… Brilliant, really professional... I wish you were my local vet, I would feel so much more confident, especially when big decisions have to be made.”
14 January 2011 18:29
“Whenever I have used Cotts, I have been very pleased with the service and commitment of all staff. The relaxed atmosphere and 'no rush' attitude is very reassuring for anyone feeling anxious about what awaits their beloved best-friend. I cannot thank everyone at Cotts enough for what they have done for me.”
29 October 2010 14:29
“I had the misfortune to have to bring a pony for emergency treatment late on a Saturday night. I was very impressed by Graham's energy and interest at what was a very unsocial hour to be at work! Pony has happily made a full recovery - thankyou Graham.”
06 October 2010 13:29
“Always receive an excellent service on a regular basis.”
05 August 2010 19:29
“Staff very thorough covered all possibilities, very good and caring service.”
26 May 2010 21:44
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