We aim to always put customer service and animal health at the forefront of everything we do, so if you have any questions or concern, please get in touch straightaway.
Visitors Guide
We look forward to welcoming you at Cotts Equine Hospital.
This guide provides key details about what you can expect during your horses' stay with us.
Our office hours are 8.30am - 5.30pm Monday to Friday. However, you can rest in the knowledge that we are available 24/7 for emergencies.
Getting here ....
We are situated on the A40 on the north side of Narberth, Pembrokeshire.
From the east; head straight on at Penblewin (Narberth) roundabout direction Haverfordwest; we are on the left side, approx. two miles after the roundabout. *please note that there is a roundabout 400 yds further on, so if you miss the hospital you can turn around and approach from the west.
From the west; Continue straight on the A40 at the Robeston Wathen/Narberth roundabout towards Carmarthen. We are on the right side approx. 400 yards further.
Arrival
On arrival at Cotts, please park through the second set of gates on the gravel area and close these gates. There is usually space to turn here. Report to reception and a member of the team will take you through any paperwork that needs completing before unloading your horse. *Please note: it is a legal requirement to travel with your horse’s passport. We would ask that you ensure you bring it with you for us to check as well.
If you are arriving out of standard office hours, please park in the same place. A member of the team will be looking out for you. If you have any issues, call our emergency line (manned 24/7) and ask for the hospital team.
What to expect during your stay
You will receive regular updates during your horse’s stay, especially at critical times. We will call you as soon as the horse stands up after any anaesthetics or other major treatment. We will also provide regular updates thereafter to ensure that you are kept completely up to date. Please remember that sometimes things get unexpectedly busy. For routine updates, please work on the principle that no news is good news. We will contact you without delay at any time if anything of concern happens.
You can also call the surgery during office hours 8.30am – 5.30pm should you have any further questions and our reception team will facilitate the vet contacting you. If you would like more, or fewer updates, please advise the lead vet/team member.
Discharge
When it’s time to send your horse home, the vet will talk you through the aftercare procedure and any follow up treatment required. We are flexible on timings, so please talk to the vet in charge about this if you have limitations on timings.
