Customer Feedback

Your feedback is hugely important to us. It allows us to shape and offer the highest possible level of service we can. We would appreciate you taking the time to fill in the attached form so that we can continue to do our best for you. Adding personal details is optional. If you would like a response to a specific concern please be sure to add your contact details. If you would prefer to remain anonymous, leave it blank.

Please note: Your personal information is used solely for the purposes of this survey to improve our customer care. We will never pass on this information to any other organisations outside of our business. Your data protection is important to us. For more information, please see our privacy policy.

Initial Details

First Name

Last Name

Date Of Consultation

Day

Month

Year

Time

HoursMinutes

Please Describe Your Experience

Clinic Location

Name of Veterinary Surgeon(s)

Horse's Name

Multiple Choice Statements

I found it easy to book and appointment/service

The reception team were helpful

I was kept informed of any changes regarding the appointment (e.g., unexpected changes due to emergency)

The vet was informative and explained everything clearly

The quality of treatment and care given to my horse was excellent

I was very happy with the service and communication I received from the practice

I was very satisfied with the discharge procedure and the information I was given

I would recommend Cotts Equine Hospital to others

Specific Feedback / Additional Details

Feedback Field

Specific feedback is essential for us to learn from, whether it's positive or constructive. Please include any additional information or comments here

I would like a follow up regarding my experience