We aim to always put customer service and animal health at the forefront of everything we do, so if you have any questions or concern, please get in touch straightaway.
Visitors Guide
We look forward to welcoming you at Cotts Equine Hospital.
This guide provides key details about what you can expect during your horses' visit with us.​
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Our office hours are 8.30am - 5.30pm Monday to Friday. However, you can rest in the knowledge that we are available 24/7 for emergencies.
Getting to Cotts Cowbridge
The hospital is located directly on the A48 and can only be accessed from this road. Please note that the site cannot be accessed via the villages of Welsh St Donats or Aberthin, so visitors should plan their journey accordingly.
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When using a satnav, please enter the postcode CF71 7GX.
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Arriving from the east
Leave the M4 at Junction 33 (signposted Cardiff West / Penarth) and take the A4232 southbound for approximately three miles.
At the roundabout, take the first exit signposted Cardiff (West).
At the next roundabout, take the fourth exit onto the A48 towards Cowbridge and continue westbound for approximately eight miles.
The hospital entrance will be on the right-hand side.
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Arriving from the west
Leave the M4 at Junction 35 (signposted Bridgend / Pencoed) and take the A473 dual carriageway towards Bridgend.
At the fourth roundabout (Waterton Cross), take the first exit onto the A48 towards Cowbridge and continue eastbound for approximately seven miles.
The hospital entrance will be on the left-hand side.
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On arrival
Please follow the on-site signage for Cotts Equine as you drive in.
Once on site, continue to the far side of the hospital and proceed through the gate, where you will find the entrance to our examination rooms and diagnostic suite.
After parking, please make your way to reception, where a member of our team will assist you with any paperwork that needs to be completed before unloading your horse.
Our driveway and parking areas are suitable for horseboxes and trailers, including larger vehicles. Please drive slowly on site and follow staff instructions on arrival. For safety and biosecurity reasons, we ask that horses are not unloaded until directed by a member of the team. Assistance is always available if required.
Please note: It is a legal requirement to travel with your horse’s passport. Please ensure you bring this with you so it can be checked on arrival.
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Accessibility
We are committed to making our services accessible to all clients. Step-free access is available to the reception, clinical areas and diagnostic suite. Seating is provided in reception and available upon request across the site. If you have any mobility, sensory, communication or additional support needs, including hearing or visual impairments, neurodiversity, or if English is not your first language, please let a member of our team know in advance or on arrival. We are happy to adapt our communication, provide written support, allow additional time, and offer assistance wherever reasonably practicable.
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Out-of-hours arrivals
If you are arriving outside of standard office hours, please be aware that the main access gate will be closed. A member of our 24/7 staff will need to open the gate for you.
Please call 07584 215898 on arrival.
Getting to Cotts Narbeth
We are situated on the A40 on the north side of Narberth, Pembrokeshire.
Arriving from the east
Head straight on at Penblewin (Narberth) roundabout direction Haverfordwest; we are on the left side, approx. two miles after the roundabout. *please note that there is a roundabout 400 yds further on, so if you miss the hospital you can turn around and approach from the west.
Arriving from the west
Continue straight on the A40 at the Robeston Wathen/Narberth roundabout towards Carmarthen. We are on the right side approx. 400 yards further.
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On arrival at Cotts
Please park through the second set of gates on the gravel area and close these gates. There is usually space to turn here. Report to reception and a member of the team will take you through any paperwork that needs completing before unloading your horse.
Please note: it is a legal requirement to travel with your horse’s passport. We would ask that you ensure you bring it with you for us to check as well.If you are arriving out of standard office hours, please park in the same place.
A member of the team will be looking out for you. If you have any issues, call our emergency line 01834 860871 (manned 24/7) and ask for the hospital team.
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What to expect during your stay
You will receive regular updates during your horse’s stay, especially at critical times. We will call you as soon as the horse stands up after any anaesthetics or other major treatment. We will also provide regular updates thereafter to ensure that you are kept completely up to date. Please remember that sometimes things get unexpectedly busy. For routine updates, please work on the principle that no news is good news. We will contact you without delay at any time if anything of concern happens.
You can also call the surgery during office hours 8.30am – 5.30pm should you have any further questions and our reception team will facilitate the vet contacting you. If you would like more, or fewer updates, please advise the lead vet/team member.
Discharge
When it’s time to send your horse home, the vet will talk you through the aftercare procedure and any follow up treatment required. We are flexible on timings, so please talk to the vet in charge about this if you have limitations on timings.
